Increasing employee satisfaction at Evermind by 248% in 9 months
+248%
Satisfaction score
3x
Voluntary turnover
Client
Evermind
Year
Focus
Publishing workflow
Internal documentation
Onboarding clarity
Outcome
Cleaner releases
Faster updates
Less editorial overhead
People Work was brought in to help identify the underlying causes of friction and to redesign the people systems so they could support the company at its new scale.
Evermind is a fast-growing digital wellness company operating across multiple markets. Over a period of rapid growth, the organization expanded its team, product offering, and operational complexity. While business performance remained strong, internal signals began to show increasing strain across teams. Leadership recognized that the issues were not related to motivation or talent, but to the systems supporting how people worked together.
Challenge
As Evermind scaled, several challenges emerged simultaneously:
Decision-making became slower and less predictable
Teams were unclear about ownership and responsibility
Managers relied heavily on informal processes that no longer scaled
Employee satisfaction declined despite strong business results
Although leadership had invested in tools, benefits, and communication initiatives, these efforts did not address the core issue: the lack of clear, repeatable people systems.
The organization did not need more culture messaging or values workshops. It needed structure that reflected how work actually happened.
108 is the kingdom
Approach
People Work began with a discovery phase focused on understanding Evermind’s real operating model. This included:
Interviews with leadership, managers, and individual contributors
Mapping decision flows across teams
Reviewing hiring, onboarding, and feedback processes
Identifying points where informal agreements replaced clear systems
Rather than proposing a predefined framework, the approach centered on diagnosing where friction occurred and why existing processes no longer worked at scale. The goal was to design systems that felt natural to the team, not imposed from the outside.
Solution
Within nine months of implementation, Evermind saw measurable improvements across both qualitative and quantitative metrics:
+238% increase in employee satisfaction scores
–41% reduction in voluntary employee turnover
+32% improvement in decision turnaround time
–27% reduction in internal escalation cases
Teams reported clearer ownership, fewer conflicts, and greater confidence in day-to-day decision-making. Managers spent less time resolving ambiguity and more time supporting performance and growth. Importantly, these results were achieved without slowing down product development or business expansion.
What's next
Following the success of the initial engagement, Evermind continues to work with People Work to evolve its people systems as the organization grows. The focus has shifted toward leadership development, internal mobility, and preparing the organization for the next stage of scale.
The systems designed during the engagement now serve as a stable foundation — adaptable, documented, and aligned with how Evermind actually operates.
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